Refund & Cancellation Policy

1. Overview

RentDraft is a digital document automation platform. When you pay, you receive an instantly generated PDF — a digital good that cannot be "returned" once delivered. This policy is designed to be fair to you while reflecting the nature of digital delivery.

This policy complies with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and RBI guidelines on transaction reversals.

2. How RentDraft Works (Refund Context)

Understanding our process is important for understanding our refund policy:

1. You fill in your rental details through our form.
2. Our AI generates a complete rental agreement based on your inputs.
3. You preview every clause of the document before payment.
4. Only after you review and approve, you proceed to pay.
5. Upon successful payment, you download the PDF instantly.

The preview-before-pay model exists so you know exactly what you are paying for. There are no surprises after payment.

3. When You Get a Full Refund

You are entitled to a full refund in the following situations — no questions asked:

Scenario	Refund	Action Required
Payment charged but PDF not delivered — system error, server failure, or any technical issue on our end	Full refund	Email us or we auto-detect and refund
PDF fails to generate — our AI or PDF engine encounters an error after payment	Full refund	Automatic — no action needed
Duplicate payment — you were charged twice for the same document	Full refund of the duplicate charge	Email us with both transaction IDs
Wrong product delivered — you paid for a Document Bundle but received only a Single Agreement	Full refund or correct product delivered	Email us within 7 days
Material legal error in generated document — a state-specific clause that is factually incorrect and renders the document legally deficient (e.g., wrong stamp duty act cited, incorrect statutory provisions)	Full refund or corrected document	Email us with details of the error

4. When Refunds Do Not Apply

Refunds are not available in the following situations:

• After successful PDF download — the digital good has been delivered and cannot be "returned." You previewed the document before payment.
• User input errors — if you entered incorrect names, addresses, rent amounts, or other details. You are responsible for reviewing both your inputs and the preview before paying.
• Change of mind — deciding after payment that you no longer need the agreement, or that you want different terms.
• Disagreement between parties — if your landlord or tenant refuses to sign the generated agreement, that is not a deficiency in our service.
• Stamp paper or registration costs — RentDraft generates the document. Stamp duty, registration fees, and e-stamping costs are government charges separate from our service fee.
• Third-party issues — payment gateway downtime, internet connectivity issues on your end, or browser incompatibilities that you did not report to us.

5. Refund Request Process

Step 1 — Email Us

Send your refund request to support@rentdraft.in with the following details:

• Your registered email address
• Razorpay transaction ID or payment reference number
• Date of purchase
• Reason for the refund request
• Screenshots or evidence (if applicable — e.g., for duplicate charges or errors)

Step 2 — We Review

We will acknowledge your request within 48 hours and communicate our decision within 5 business days of receiving all required information.

Step 3 — Refund Processed

Approved refunds are initiated within 2 business days of approval. The time for the refund to reflect in your account depends on your payment method (see Section 6).

6. Refund Processing Timelines

Once we approve and initiate your refund, the time for the amount to reach your account depends on your payment method and your bank:

Payment Method	Refund Timeline
UPI (GPay, PhonePe, Paytm, etc.)	2–7 business days
Debit Card	5–10 business days
Credit Card	5–10 business days (may appear in next billing cycle)
Net Banking	2–5 business days
Wallets (Paytm, Amazon Pay, etc.)	Instant to 3 business days
International Cards	Up to 20 business days

Refunds are always credited to the original payment method used for the purchase. We cannot refund to a different account, card, or UPI ID.

These timelines are governed by RBI guidelines (RBI/2019-20/67) and your bank's processing times. If your refund is delayed beyond these timelines, contact your bank first, then reach out to us.

7. Refund Request Window

All refund requests must be submitted within 7 days of the date of purchase. Requests received after 7 days will be reviewed on a case-by-case basis but are not guaranteed.

Exception: duplicate charge claims can be raised within 30 days of the transaction.

8. Partial Refunds

In certain cases, we may issue a partial refund:

• Document Bundle (₹299) — if the primary agreement was delivered successfully but an ancillary document (NOC or Police Verification Letter) failed to generate, we will refund the difference.
• Service degradation — if the document was delivered but with significant formatting issues that required you to make manual corrections, we may offer a partial refund at our discretion.

9. Annual Pass — Cancellation & Refund

The Annual Pass (₹499/year) auto-renews at the end of each 12-month period. Here is how cancellation and refunds work:

Before Renewal

• You will receive an email notification at least 7 days before your Annual Pass renews.
• You can cancel auto-renewal at any time through your account dashboard or by emailing support@rentdraft.in.
• Cancelling auto-renewal does not end your current subscription — you retain access until the end of your paid period.
• No charges are applied after cancellation takes effect.

After Renewal

• If your Annual Pass renews and you did not intend to continue, you may request a full refund within 7 days of the renewal charge, provided you have not generated any documents during the new subscription period.
• If you have generated documents in the new period, no refund is available for the renewal.

Mid-Term Cancellation

• If you cancel your Annual Pass mid-term, you retain access for the remainder of your paid period. No prorated refunds are issued for unused time.
• This is disclosed at the time of purchase.

10. Pricing Transparency

All prices on RentDraft are displayed in Indian Rupees (INR) and are inclusive of applicable taxes. There are no hidden fees.

Product	Price (incl. tax)
Single Agreement	₹99
Smart Agreement	₹199
Document Bundle	₹299
Annual Pass	₹499/year

Stamp duty, e-stamping fees, and registration charges are government costs separate from RentDraft's service fee. We display indicative stamp duty amounts but these are not included in our pricing and are not refundable by us.

11. Failed Transactions & Pending Charges

If your payment fails but your account is debited:

• In most cases, the amount is automatically reversed by your bank within 2–5 business days.
• If the amount is not reversed within 5 business days, email us at support@rentdraft.in with your transaction details and bank statement showing the debit.
• We will coordinate with Razorpay to expedite the reversal.

Per RBI guidelines, failed transaction reversals must be completed within T+5 business days for card and UPI payments. Banks that exceed this timeline are liable for compensation of ₹100/day to the customer.

12. Chargebacks

If you initiate a chargeback through your bank or card issuer instead of contacting us first:

• We will respond to the chargeback with transaction evidence (payment confirmation, PDF delivery confirmation, preview-before-pay logs).
• Fraudulent chargebacks — where the PDF was successfully delivered and downloaded — may result in your account being suspended.

We encourage you to contact us directly at support@rentdraft.in before initiating a chargeback. We resolve most issues within 48 hours.

13. Your Consumer Rights

This policy does not limit your rights under Indian consumer protection law. You always have the right to:

• File a complaint with the National Consumer Helpline — call 1915 or visit consumerhelpline.gov.in
• Approach the appropriate District, State, or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019
• Contact our Grievance Officer (see Section 14)

14. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:

Grievance Officer
Email: support@rentdraft.in
Acknowledgement: Within 48 hours of receipt
Resolution: Within 30 days of receipt

15. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date. The version in effect at the time of your purchase applies to that transaction.

16. Contact Us

For refund requests, questions, or disputes:

Email: support@rentdraft.in
National Consumer Helpline: 1915

Also see our Terms of Service and Privacy Policy.